Contact Us
Live chat
Open the English live chat on our site for help with your account, games, bonuses, Coins or payments.
Write to our customer service at [email protected] and our team will reply by email.
Complaints
Start with our support team. If their first answer does not settle the matter, send a detailed complaint in writing from the email address registered on your account. Include your username, your full name as registered, the complaint reason in the subject line, a clear summary and the dates and times involved. We let you know the outcome within 10 days of receiving it, and an unusually complex case may take a little longer.
Your data
Questions about your personal data or a privacy request can be sent to our support team, who will pass them on to our data protection team.